Return Policy
At Puweisi, customer satisfaction is one of our highest priorities. We take pride in offering high-quality swimwear, seaside scarves, and seaside cardigans designed to bring comfort, confidence, and style to your seaside adventures.
If for any reason you are not completely satisfied with your purchase, we are here to help. Please review our Return Policy below to understand the requirements and procedures for returns, exchanges, and refunds.
30-Day Return Policy
We offer a 30-day return period from the date of purchase.
Customers may request a return or exchange within 30 calendar days after receiving their order, provided that the returned item meets the eligibility requirements outlined in this policy.
Requests submitted after the 30-day return window may not be eligible for return, refund, or exchange.
Return Eligibility Requirements
To qualify for a return, the following conditions must be met:
Unused Condition
Returned products must be:
- Unused
- Unworn
- Unwashed
- Free from stains, odors, perfume, deodorant marks, or damage
- In the same condition as originally received
Products showing signs of use may not qualify for a refund or exchange.
Original Packaging Required
All returned items must include:
- Original packaging
- Product tags (if applicable)
- Accessories included with the purchase
- Any accompanying documentation provided with the product
Maintaining complete packaging helps ensure efficient processing and verification of returned items.
Proof of Purchase
To process a return request, customers may be asked to provide:
- Order number
- Purchase confirmation email
- Payment receipt or transaction information
Providing accurate order information helps us process your request more quickly.
Non-Returnable Situations
For hygiene, safety, and quality-control reasons, certain items may not be eligible for return if they:
- Have been used or worn
- Are you missing the original packaging
- Show signs of damage caused by the customer
- Are returned beyond the 30-day return period
- Cannot be verified through proof of purchase
Puweisi reserves the right to refuse returns that do not meet the requirements outlined in this policy.
How to Start a Return
If you would like to return or exchange an item, please follow the steps below:
Step 1: Contact Customer Service
Before sending any item back, please get in touch with our Customer Support Team.
Phone:
+1 (541) 238-7654
Email:
puweisiservice@hotmail.com
Please include:
- Your order number
- Product name(s)
- Reason for return
- Photos (if the item arrived damaged or incorrect)
Our support team will review your request and provide return instructions.
Step 2: Receive Return Authorization
Once your request is approved, our customer service team will provide detailed return instructions, including the appropriate return address and any additional requirements.
Please do not return products without contacting us first, as unauthorized returns may delay processing.
Step 3: Ship the Item
Carefully package the item to prevent damage during transit and ship it according to the instructions provided by our support team.
We recommend using a trackable shipping service whenever possible to ensure safe delivery of your return.
Step 4: Inspection and Processing
Once the returned item is received, our team will inspect it to confirm it meets the return eligibility requirements.
After the inspection is complete, we will notify you of the approval status of your return, exchange, or refund request.
Refunds
Approved Refunds
If your return is approved, the refund will be processed to your original payment method.
Refund processing times may vary depending on:
- Payment provider
- Credit card issuer
- Bank processing procedures
- PayPal processing times
Please allow sufficient time for the refund to appear in your account after approval.
Partial Refunds
In certain situations, only a partial refund may be granted if returned items are not in their original condition or are missing components.
Any applicable deductions will be communicated before final processing whenever possible.
Exchanges
If you received a defective, damaged, or incorrect item, please get in touch with our customer service team as soon as possible.
We will review the situation and, when appropriate, arrange a replacement or exchange.
To ensure prompt resolution, please provide clear photographs and a description of the issue when submitting your request.
Damaged or Incorrect Orders
We carefully inspect all orders before shipment. However, if your order arrives damaged, defective, or incorrect, please get in touch with us immediately.
Please include:
- Order number
- Photos of the product
- Photos of the packaging
- Description of the issue
Our customer service team will work quickly to provide an appropriate solution.
Return Shipping
Return shipping responsibilities may vary depending on the reason for the return.
In cases involving damaged, defective, or incorrectly shipped items, Puweisi will review the situation and determine the appropriate resolution.
For voluntary returns or exchanges, customers may be responsible for applicable return shipping costs unless otherwise stated.
Please get in touch with our customer service team for specific guidance before returning any item.
Our Commitment to Customer Satisfaction
Since 2014, Puweisi has been dedicated to providing high-quality products and exceptional customer service to customers worldwide.
We understand that shopping online requires trust, and we strive to make every purchase experience simple, secure, and enjoyable. Our Return Policy is designed to provide peace of mind while maintaining fair standards for both our customers and our business.
If you ever encounter an issue with your order, our team will do its best to help find a satisfactory solution.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please get in touch with us:
Puweisi Customer Support
Phone: +1 (541) 238-7654
Email: puweisiservice@hotmail.com
Our customer service team will be happy to assist you.
Thank You
Thank you for choosing Puweisi.
We sincerely appreciate your trust and support. Every order represents an opportunity for us to serve customers with quality products and excellent service.
Your satisfaction remains our priority, and we are committed to making your shopping experience as smooth and enjoyable as possible.
We look forward to serving you again in the future.